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What do I do if Outlook hangs when DeploymentPro configures a new Outlook profile?

Last Update: 2/17/2017 12:50 PM

What do I do if Outlook hangs when DeploymentPro configures a new Outlook profile?

Answer:

The most common cause of this issue is an unresponsive ClickToRunSvc service.

To resolve it, check to see if OfficeClickToRun.exe is running during the hang. If it is, stop the service by the following these steps:

  • Open Task Manager

    Use any of these methods:

          1. Press CTRL+SHIFT+ESC

          2. Right-click the taskbar, and then click Task Manager.  

          3. Press CTRL+ALT+DEL, and then click Task Manager.

    • Scroll down to Background processes, find Microsoft Office Click-to-Run (SxS), click on the '>' button to reveal the Microsoft Office Click-to-Run Service.

     click to run.png

    • Right-click on Microsoft Office Click-to-Run Service, and select Stop.

    • Now, launch Outlook again.

 

More details:

OfficeClickToRun.exe hosts the ClickToRunSvc service, which hosts a number of ALPC endpoints. One of those ALPC ports is "\RPC Control\C2RClientAPI_Server_System16". Outlook and Skype for Business attempt to connect to "\RPC Control\C2RClientAPI_Server_System16" during startup and initialization. An unresponsive ClickToRunSvc service will cause an inability to communicate with the above-mentioned ALPC port which, in turn, will cause Outlook and Skype for Business to hang.

 

If Outlook continues to hang, refer to the suggestions below for some more recommended troubleshooting steps:

  1. If Outlook continues to hang, OfficeClickToRun.exe can be uninstalled. Refer to this Microsoft article for details on how to do this. 
  2. If you are running Outlook 2016, follow the steps in this Microsoft article to configure Outlook to always run maximized.
  3. Repair the Office installation, by following the steps in this article.
  4. Run the Office Configuration Analyzer Tool to check your Office installation. This can be downloaded from this Microsoft article.