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Troubleshooting Post-Installation Proxy-to-vCenter Accessibility

Last Update: 7/21/2017 11:33 AM
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​Troubleshooting Post-Installation Proxy-to-vCenter Accessibility


On completing installation of the Cloudamize proxy, if the status of your connection to your vCenter indicates that you are disconnected, you may receive an error message like the one in the screen shot below:​

5527_ConnectError.png

This error occurs when the proxy is not able to connect to your vCenter. To ensure that your vCenter is accessible from the computer on which the Agent Proxy is installed, do the following:

  1. Open a web browser and enter the vCenter URL that you were provided with during the proxy installation [https://<vCenter-URL>].
  2. You should see the following in your browser:

    5529_VmWare.png
  3. If you do not reach the vCenter, you must confirm that you are able to access the vCenter computer over port 443. You can do this using either Telnet or Curl by opening the Command Prompt and entering the following commands:
    • Telnet:  telnet <vCenter_IP_Address> 443
      • When the screen goes blank, type the escape characters, CTRL + ], and at the prompt, type status.

      • If the connection is successful, you'll receive the message Connected to <vCenter_IP_Address.

    • Curl:  curl.exe <vCenter_IP_Address>:443.

  4. If you notice that you entered an incorrect IP address, you must uninstall the Agent Proxy, then reinstall it using the correct IP address for the vCenter.

  5. Wait for at least two minutes, and then refresh the configuration status page by clicking the refresh icon.


    5527_RefreshStatus.png
    • If the status message changes to "CONNECTED," then the installation was successful.

    • If you get error messages such as "Connection Refused: We notice that you installed the Cloudamize Proxy correctly but we are unable to reach your vCenter," the see the Knowledge Base article Post-Installation Invalid Login Information (KB005531) for further instructions.

  6. If at this point you continue to receive connection errors, file a BitTitan support ticket. See How do I get support for your products?