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Target computers do not appear in configuration web page post-installation

Last Update: 7/21/2017 11:33 AM
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​​​​​​Target computers do not ​appear in configuration web page post-installation

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In some cases, the Agent installation succeeds, but the target computers do not appear on the configuration web page. Use these procedures to troubleshoot this problem.​

First, confirm that the HealthCheck for Azure Windows services have started, by doing the following:

  1. ​Open the Command Prompt and enter the command net start, then press Enter. This returns a list of all of the Windows services that are currently running.

  2. Inspect the list see whether the two HealthCheck for Azure services are running:​
    • CloudamizeAgent
    • CloudamizeWatchdog
 ​If these two services are not in the list of running services, you should start both services manually by doing the following:
  1. ​At the Command Prompt, enter the command net start CloudamizeAgent.

  2. ​At the Command Prompt, enter the command net start CloudamizeWatchdog.

You should see the following:​
5523_NetStartService.png 
 

If you still do not see your target computers in the list of available machines, confirm that your computer is permitted to send outbound traffic to Cloudamize servers on port 443. You can test this in either of two ways: Using a Curl command, or using a Telnet command:

  • ​To test using Curl, enter the following at the Command Prompt:  curl.exe -v 104.197.11.97​:443.

  • To test using Telnet:​
    • Enter the following at the Command Prompt:  Telnet 104.197.11.97​ 443​.​

    • ​The result is a blank screen on the Command Prompt; type the escape keys: CTRL + ].

    • When the command prompt appears, type the command status.
    • The test is successful if the command returns Connected to 104.197.11.97.

If the outbound connection test fails, confirm that your please open a BitTitan support ticket. See How do I get support for your products? With the support ticket, include the Agent installation log file (log_backup.txt), which you will find at one of these locations, depending on your operating system version:

  • ​C:\ProgramData\Cloudamize\LOG\
  • C:\Documents and Settings\All Users\Application Data\Cloudamize\