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View, add, and edit your customer resources

Last Update: 7/21/2017 11:35 AM
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​​​On the Resources page, you can view the servers and other devices that the Device Management Agent (DMA) Gateway discovered from the customer’s Active Directory.

Sections in this article:

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View customer resou​rces

The customer’s resources, such as servers and other devices, are displayed and managed on the Resources page.

Complete these steps to view your customer resources:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Resources tab.

resources03.png 

These details are displayed for each resource:

resources04.png 

 

Details

Description

1

Name

The name of the resource.

2

Type

The resource type.

3

Added

The date the resource was added, either by the gateway or manually.

You can perform these actions on the Resources page:

Action

Description

Add resource

Click Add Resource to manually add a new resource for the customer.

For more information: Read the Manually add resources ​topic. 

View resource details

Click a resource name to view detailed information for that resource.

For more information: Read the View resource details ​topic. 

Sort

Click Sort to reorder the list by name.

Search

Use the search field to find services with a specific keyword.

 

View resource ​​details

Customer’s resources are displayed and managed on the customer’s Resources page.

Complete these steps to view resource details:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Resources tab.
  4. Click a resource name to view detailed information for that resource.
  5. The details listed below are displayed for each resource:

Detail

Description

Device name

The name of the resource.

Location

The domain location of the resource.

Operating System

The operating system installed on the resource.

Associated Gateways

The DMA Gateway that captured the resource.

Associated Feed

The feed alerts for the resource.

Click the ellipsis next to alerts to view more alerts, or to refresh the alerts that are displayed.

 

Add resou​rces​

You can manually add resources for a customer.

Note: You can also add resources using DMA Gateway. Read the Add gateways topic for more information.

Complete these steps to add resources:

1.       Select the appropriate workgroup, and then click All Customers in the left navigation pane.

2.       Click the name of a customer for which you want to view computers.

3.       Click the Resources tab.

4.       Click Add resource.

5.       Enter this information into the add resource form.

Field

Description

Resource Type

Choose a type for the resource.

Associated Gateways

Choose a gateway to associate the resource to a configured gateway.

Resource Name

Enter a name for the resource.

Resource Location

Enter a server name, fully qualified domain name (FQDN), or IP address for the resource.

6.       Click Save.

 

Edit resource de​​tails

You can edit resource details on the Resources page.

Complete these steps to edit resource details:

1.       Select the appropriate workgroup, and then click All Customers in the left navigation pane.

2.       Click the name of a customer for which you want to view computers.

3.       Click the Resources tab.

4.       Click the ellipsis next to a resource and select Edit.

5.       Enter this information into the resource details form.

Field

Description

Resource Type

Choose a type for the resource.

Associated Gateways

Choose a gateway to associate the resource to a configured gateway.

Resource Name

Enter a name for the resource.

Resource Location

Enter a server name, fully qualified domain name (FQDN), or IP address for the resource.

6.       Click Save.

 

Delete resou​rces

You can delete resources that no longer need to be tracked.

Complete these steps to delete a resource:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Resources tab.
  4. Click the ellipsis next to a resource and select Delete.
  5. Click Delete the resource when prompted to confirm the action.