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Network and firewall access tests for Agent installation

Last Update: 7/21/2017 11:33 AM
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​​​​Network and firewall access tests​ for Agent installation


Once you have installed the Agent on your Linux machine, you may experience connection errors. You will know you have a connection issue if the target computers do not appear on the HealthCheck for Azure dashboard that lists available computers.​​

To troubleshoot this problem, check first whether the Agent is able to access the Internet:

Check that the computer is able to send and receive traffic on the Cloudamize servers over ports 80 and 443 by running one of the following Curl command: 

  • Telnet: telnet 104.197.11.97 443

    • When the screen goes blank, type the escape characters,   CTRL + ], and at the prompt, type status.

    • If the connection is successful, you'll receive the message Connected to 104.197.11.97.

  • Curl:  curl -v 104.197.11.97:443.

If unable to connect using either command, check and confirm that your network firewall allows traffic to IP address 104.197.11.97​​​​​​ on port 443​​​​.​


 
If you are still unable to connect, open a BitTitan support ticket. See How do I get support for your products?​​​