MSPComplete provides an easy-to-use, browser-based interface that you can access from a desktop, a laptop, or a mobile device. The following sections illustrate the elements of the MSPComplete interface.
After you sign in to MSPComplete, a top navigation bar provides access to your personal account settings and basic functions, such as finding online help.
Add services, customers, people, teams, and workgroups. These functions, which are available elsewhere in the interface, are included here as shortcuts.
Provide feedback about the interface or send enhancement requests. In the form that appears, type a comment, add your email address, click the disclaimer check box, and click
Read help articles, or contact BitTitan support to report a problem or request assistance.
Purchase licenses for premium products.
Access the most popular BitTitan products and services.
Edit your profile, view pending invitations, view purchased licenses, redeem coupons, or sign out of MSPComplete. Except for sign-out, all options are available elsewhere in the interface and are provided here as shortcuts.
The left pane gives you access to the main MSPComplete features. Here you can view your dashboard and personal feed, add customers, and manage your services and tasks.
Switch between workgroups.
Learn about MSPComplete and get started with service delivery.
View a snapshot of service delivery and system status.
Set up services to perform for your customers.
View the service tasks assigned to you.
View alerts and reminders regarding customers and services.
Run status and cost reports about service delivery.
Manage customers by importing user records, setting up endpoints, and deploying device management.
Add other people who use MSPComplete (administrators and managers only).
Manage subscriptions and billing (administrators only).
Display the most recently accessed customer pages.
In the middle of the screen, the main pane is your workspace for adding customers, managing users, setting up services, and viewing your feeds and reports. In several cases, you’ll see multiple tabs that you can click to display different pages used to perform the full range of functions.
When you work with items such as users and subscriptions, MSPComplete guides you through each step with forms that prompt you for the necessary information.