Licenses cover the premium services that are not included in user subscriptions. A workgroup administrator or manager must purchase a license before performing a premium service. This article explains how to purchase, review, and manage licenses.
Note: For instructions on how to purchase the user subscriptions that cover most MSPComplete services, refer to the
When you purchase licenses from a distributor, the distributor sends you a coupon for your licenses that you can redeem through the MSPComplete interface:
If you have unused licenses, you can generate a coupon to transfer the items to a different workgroup or a different instance of MSPComplete.
To generate a coupon:
If you want to purchase licenses directly, you can request a quote or enter the credit card information into the MSPComplete interface. Note the following:
To purchase licenses or receive a quote:
The Licenses page records the licenses purchased using a credit card or added to MSPComplete with a distributor coupon:
Type of license.
Purchased for purchased licenses.
Date the license was purchased or the coupon redeemed.
Date the license expires. The service must be performed before this date. With a single-use license, the license instance becomes inactive once the service has been performed regardless of the expiration date.
Number of instances of this license type available for use. For example, if you buy three public folder migration licenses, the number is 3 at first, decrementing by 1 after each migration completes.
The billing history provides a record of all licenses purchased using a credit card:
You can request a refund if the following requirements are met:
Follow these steps to request a refund:
The card billed is refunded one to two business days after the refund request.
Here are details about the way we use licenses stored in your account:
Services that fall under subscriptons do not require additional licenses. When you start a service, MSPComplete clearly indicates whether an additional license is needed.
A license is not consumed until the service succeeds. If a Public Folder cannot migrate successfully, for example, no license is consumed. A license may be temporarily consumed while a service is in progress, but the license is automatically restored if the service fails or is stopped.
If a licensed migration service succeeds but experiences errors, you can perform “retry error” passes free of charge. This type of migration attempts only to repair migration errors, so it cannot be used to migrate additional items after the initial migration completes.