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View and purchase licenses

Last Update: 7/21/2017 11:35 AM
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​​​Licenses cover the premium services that are not included in user subscriptions. A workgroup administrator or manager must purchase a license before performing a premium service. This article explains how to purchase, review, and manage licenses.

Note: For instructions on how to purchase the user subscriptions that cover most MSPComplete services, refer to the Subscriptions article.



Redeem distributor coupons

When you purchase licenses from a distributor, the distributor sends you a coupon for your licenses that you can redeem through the MSPComplete interface:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings in the left navigation pane.
  3. Click the Enter Coupon tab.
  4. Enter the coupon code in the field provided. If you have multiple coupons, add a space between each code.
  5. Click Check. If the coupon code is valid, MSPComplete displays information about the purchased items. Contact the person who generated the coupon if the code is not valid.
  6. Click Apply on the confirmation dialog.
  7. The licenses appear on the Licenses page.


Generate a coupon for unused licenses

If you have unused licenses, you can generate a coupon to transfer the items to a different workgroup or a different instance of MSPComplete.

To generate a coupon:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings in the left navigation pane.
  3. Click the Enter Coupon tab.
  4. Click the link to generate a coupon.
  5. In the form that appears, give the coupon a descriptive label.
  6. Select the license pack to include in the coupon. Each pack represents a type of license.
  7. Enter the number of licenses that the coupon should contain. This can be any number up to the maximum number of licenses available in the selected pack.
  8. Optionally, enter an email address that receives notice of the generated coupon.
  9. Click Generate the Coupon Code. The code generation may take a few seconds to complete.
  10. Under the Generated Coupons heading, your coupon code will be listed in the top row.
  11. You can redeem the coupon as described above.

    Note: Coupon codes have the same expiration date as the license pack with which they are associated.


Purchase licenses with a credit card

If you want to purchase licenses directly, you can request a quote or enter the credit card information into the MSPComplete interface. Note the following:

  • If you have set up credit card billing for subscriptions, note that the card is not automatically billed for license purchases. You must enter credit card information for each license purchase.
  • All licenses are priced in US dollars (USD).
  • MSPComplete will always prompt you to purchase a license before you can run a service that requires the license. It is therefore not necessary to purchase licenses ahead of time, although it is recommended.

To purchase licenses or receive a quote:

  1. Display the license shopping cart by doing one of the following:
    • Click the purchase icon in the top navigation bar.
    • Click Settings in the left navigation pane and then click Shopping Cart.
  2. In the left pane of the sales cart, select the license type, such as Public Folder Migration.
  3. In the main pane, enter the number of licenses of this type to purchase.
  4. Click Next.
  5. If you want to purchase additional types of licenses, click Buy Products in the left pane.
  6. Scroll to the bottom of the main pane and click Purchase.
  7. Enter your billing address in the form provided.
  8. The shipping address is automatically duplicated from the billing address. If you need to change this, click the box Ship to billing address to remove the check mark. You can then enter new shipping information.
  9. Click Next.
  10. On the Complete Purchase page, you can click a tab to do one of the following:
    • Pay via Credit Card. Enter your credit card information and click Checkout.
    • Pay via Wire Transfer. Click the Create Quote button and follow the instructions to create a quote that is emailed to the specified account.


View acquired licenses

The Licenses page records the licenses purchased using a credit card or added to MSPComplete with a distributor coupon:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings in the left navigation pane.
  3. Click the Licenses tab.
  4. Each row of the Licenses page records a separate license acquisition.



License Type

Type of license.


Purchased for purchased licenses.


Date the license was purchased or the coupon redeemed.


Date the license expires. The service must be performed before this date. With a single-use license, the license instance becomes inactive once the service has been performed regardless of the expiration date.


Number of instances of this license type available for use. For example, if you buy three public folder migration licenses, the number is 3 at first, decrementing by 1 after each migration completes.


View license billing history

The billing history provides a record of all licenses purchased using a credit card:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings in the left navigation pane.
  3. Click the Billing History tab.
  4. Optionally, you can set a specific time window for the purchases using the Date Filter drop-down menu.
  5. Each row of the billing history records a separate purchase with a Status of Paid or Open (ordered but not yet billed). Click an entry to display details about the purchase.

    Tip: Click Export to export the displayed records to a spreadsheet in the Microsoft Excel format.


Request a license​​​​ refund

You can request a refund if the following requirements are met:

  • It’s been over 24 hours since the original purchase.
  • It’s been less than 15 days since the original date of purchase.
  • You used a credit card for the purchase.
  • You haven’t consumed the licenses on a project or assigned and performed services with the subscriptions.

Follow these steps to request a refund:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings in the left navigation pane.
  3. Click Licenses, and then click Refund next to the licenses you want refunded.

    Note: The Refund button is not displayed and you cannot get a refund if the refund requirements are not met.

The card billed is refunded one to two business days after the refund request.



How licenses are used

Here are details about the way we use licenses stored in your account:

  • Services that fall under subscriptons do not require additional licenses. When you start a service, MSPComplete clearly indicates whether an additional license is needed.

  • A license is not consumed until the service succeeds. If a Public Folder cannot migrate successfully, for example, no license is consumed. A license may be temporarily consumed while a service is in progress, but the license is automatically restored if the service fails or is stopped.

  • BitTitan tracks license usage in a security log. If you have questions, contact support, and BitTitan will review the log or send you license usage information.
  • If a licensed migration service succeeds but experiences errors, you can perform “retry error” passes free of charge. This type of migration attempts only to repair migration errors, so it cannot be used to migrate additional items after the initial migration completes.

  • If a project is successful, the project is deleted and the licenses are considered consumed after six (6) months of inactivity.