BitTitan Device Management is a module in MSPComplete that allows you to monitor and assess your customers’ computers and resources, such as workstations, users, and groups. If a computer or resource is joined to the customer’s Active Directory domain or connected to the customer’s corporate network, there is a good chance that it can be tracked and assessed through Device Management.
To begin monitoring your customer’s computers and resources in MSPComplete, you download and install the lightweight, non-intrusive Device Management Agent (DMA) to your customer’s computers. DMA is available in two forms:
After DMA is installed and running, it transmits information back to MSPComplete. With the information collected, you can perform a HealthCheck for Office 365 assessment for the customer and offer remediation services to ensure that customer computers are compatible with Office 365. Using DeploymentPro through DMA, you can remotely configure Outlook profiles on the customer’s computers after completing a mailbox migration.
Device Management Topics
On the Computers Page, you can view your customer’s computer information collected by the Device Management Agent (DMA) clients and gateways.
On the Resources page, you can view the servers and other devices that the Device Management Agent (DMA) Gateway discovered from the customer’s Active Directory.
On the Gateways page, you can add new Device Management Agent (DMA) gateways and view existing gateways for a customer. DMA gateway collects information about the computer on which it is installed, and performs a discovery scan of the customer’s Active Directory for resources like servers, computers, users, and groups.
Device Management Page
On the Device Management Page, you can view the information collected by the Device Management Agent (DMA) deployed on your customer’s computers. You can also access the HealthCheck for Office 365 assessment and the DeploymentPro service.
HealthCheck for Office 365
BitTitan HealthCheck for Office 365 is a service module in MSPComplete that assesses customer computers for compatibility with Office 365, using the information gathered by the Device Management Agent (DMA) installed on the computers. Each computer’s operating system version, processor, memory, disk space, network bandwidth, web browser version, and installed Office client version is assessed for compatibility with Office 365 and its clients and web applications.
BitTitan DeploymentPro is a service module in MSPComplete that reconfigures Outlook profiles on customer computers after you perform a mailbox migration. The reconfiguration is performed through the Device Management Agent (DMA) installed on the customer computers.