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Introduction to Device Management

Last Update: 7/21/2017 11:35 AM
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BitTitan Device Management is a module in MSPComplete that allows you to monitor and assess your customers’ computers and resources, such as workstations, users, and groups. If a computer or resource is joined to the customer’s Active Directory domain or connected to the customer’s corporate network, there is a good chance that it can be tracked and assessed through Device Management.

To begin monitoring your customer’s computers and resources in MSPComplete, you download and install the lightweight, non-intrusive Device Management Agent (DMA) to your customer’s computers. DMA is available in two forms:

  • DMA Client: In this version, DMA collects detailed information about the computer it is installed on, such as computer name, users, operating system version, processor, memory, disk space, and installed browsers.
  • DMA Gateway: In this version, DMA collects the same information that is collected in client mode. DMA Gateway also performs a discovery scan of the customer’s Active Directory for resources like servers, computers, users, and groups.

After DMA is installed and running, it transmits information back to MSPComplete. With the information collected, you can perform a HealthCheck for Office 365 assessment for the customer and offer remediation services to ensure that customer computers are compatible with Office 365. Using DeploymentPro through DMA, you can remotely configure Outlook profiles on the customer’s computers after completing a mailbox migration.

 

​System requirements for DMA

  • Microsoft Windows Vista or later
  • Microsoft .NET Framework 3.5.1 or later
  • All services, firewalls, proxies and antivirus software must be configured to allow access to these URLs:
    • https://www.bittitan.com
    • dmacdn.azureedge.net
  • These networking ports must be open:
    • 443
    • 80

 

Device Management Topics

Device Management Topics

Description

Computers

On the Computers Page, you can view your customer’s computer information collected by DMA.

Resources

On the Resources page, you can view the servers and other devices that the DMA gateway discovered from the customer’s Active Directory.

Gateways

On the Gateways page, you can add new DMA gateways and view existing gateways for a customer. DMA gateway collects information about the computer on which it is installed, and performs a discovery scan of the customer’s Active Directory for resources like servers, computers, users, and groups.

Device Management Page

On the Device Management Page, you can view the information collected by the DMA deployed on your customer’s computers. You can also access the HealthCheck for Office 365 assessment and the DeploymentPro service.

HealthCheck for Office 365

BitTitan HealthCheck for Office 365 is a service module in MSPComplete that assesses customer computers for compatibility with Office 365, using the information gathered by the DMA installed on the computers. Each computer’s operating system version, processor, memory, disk space, network bandwidth, web browser version, and installed Office client version is assessed for compatibility with Office 365 and its clients and web applications.

DeploymentPro

BitTitan DeploymentPro is a service module in MSPComplete that reconfigures Outlook profiles on customer computers after you perform a mailbox migration. The reconfiguration is performed through the DMA​ installed on the customer computers.

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