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How do I troubleshoot DeploymentPro (legacy)?

Last Update: 3/17/2017 2:07 PM
​Notice: This Knowledge Base article pertains specifically to the DeploymentPro (legacy) product, and not to the DeploymentPro product that is part of MSPComplete or DeploymentPro for UserActivation.​

How do I troubleshoot DeploymentPro (legacy)?​

Answer:

The following options are available for you to try for yourself:

If the agent installation fails:

If the Bootstrap.exe install times out or fails to install a file, the first thing to try is to run the install again. You can look in your downloads folder and click the Bootstrap.exe file to rerun the install. Many times the install will work on a second try.

 screenshot

If the download continues to fail, you can download the files directly from our website here.

 

If the configuration fails:

 If the DeploymentPro Wizard fails to configure Outlook automatically, try the following steps:

    1. Restart your computer.

                      Right-click on the Guardian icon in the system tray and click on the Launch Outlook Configurator. This will run the DeploymentPro Wizard again.

                                     

If it continues to fail:

    1.  Run Windows Update.

      1. Open Control Panel and search for Windows Update.

      2. Click on Check online for updates from Microsoft Update.

      3. Intall any important updates.

      4. Right-click on the Guardian icon in the system tray and click on the Launch Outlook Configurator. This will run the DeploymentPro Wizard again.

                                     

If it still fails:

    1. Install the Desktop Setup tool from Office 365.
      1. Log in to https://Login.microsoftonline.com.
      2. Go to the PC and MAC section and click on Desktop Setup.
      3. Click on Set up to download and run the Desktop Setup Agent from Office 365.
      4. Restart your computer.
      5. Right-click on the Guardian icon in the system tray and click on the Launch Outlook Configurator. This will run the DeploymentPro Wizard again.

                                    

If this does not fix the problem, complete the following steps to reinstall the DeploymentPro Agent:

  1. Open Task Manager.

  2. Click on the Processes tab and end the Guardian.exe process.

  3. Naviagate to C:\Users\username\AppData\Local\Temp and delete the UserActivation Folder.

  4. Reinstall the Bootstrap.exe from the link in the end user email, and re-enter the authentication code.

    • If you do not have access to the end user's email, you can either resend the email to the end user from the Project Dashboard, or reinstall the Bootstrap.exe from our website. Once you install the agent, it will prompt you for the user's authentication code.
  5. The DeploymentPro Wizard will display within a few minutes and you can try again to configure a new profile. ​

Submit a support ticket with the log files:

At any point in the process you can you can attach the log files to a support ticket in UserActivation and ​submit a ticket to our Support team. This will give us all of the details we need to troubleshoot the process.

There should be a Guardian.log, a Bootstrap.log, and an Outlookconfigurator.log file that you can attach to the support ticket.

You can access the logs by clicking ctrl+right-click on the system tray icon and click on Show Logs.

 

The folder containing the logs will automatically display.

 

Or you can navigate to the following location find the log files: C:\Users\username\AppData\Local\Temp\UserActivation.