How do I open a Support ticket?
Note: Before submitting the Support ticket, check http://status.bittitan.com to find out if there are known issues that may impact project performance.
To open a Support ticket for any BitTitan product:
BitTitan Support staff receives support requests from over 50 countries, 24 hours a day, 7 days a week. Response times vary, based on the volume of requests. Responses may take longer for more complex questions and issues that require investigation.
Note: If you do not have a Premium Phone Support License, you can request a callback or a remote session. These must be set up 24 hours in advance, and within a four-hour time frame. When requesting a callback or remote session, include: your Contact Name and Contact Number (with country code), and your BitTitan account email address.