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How do I manually uninstall the Device Management Agent?

Last Update: 12/21/2016 11:25 AM

 

A​​​​nswer:

The BitTitan Device Management Agent (DMA) can be uninstalled from the customer’s Computers page within MSPComplete. If this fails then you will need to manually uninstall it.

1. Download the setup file from https://www.bittitan.com/api/devicemanagement/file/setup and save it without running it.

2. Open a CMD window as Administrator, if it was installed via Logon script, GPO, or run as Administrator. Otherwise just open a command prompt.

3. Navigate to the directory "BitTitanDMASetup" is located and type BitTitanDMASetup -uninstall and press Enter. This will end all the processes, remove the Service or Scheduled Tasks, and delete the associated files. There will be some setup logs left which will not cause any issues.