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How do I manually create an Outlook mail profile for Office 365?

Last Update: 7/21/2017 11:33 AM
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​Notice: This Knowledge Base article pertains specifically to the DeploymentPro (legacy) product, and not to the DeploymentPro product that is part of MSPComplete or DeploymentPro for UserActivation.

How do I manually create an Outlook mail profile for Office 365?

Notes:

  • This article is specifically for Outlook clients​ 2013 and earlier, and it is only valid for clients running a Windows-based operating system, running version 8.1 or earlier. The locally installed version of Office must be 2013 or earlier.
  • Office 2016 does not support the manual configuration of Exchange Server settings. Exchange accounts can only be added to Outlook 2016 using auto account setup. If Autodiscover records aren't published, your administrator will need to publish them. More information on Autodiscover can be found here, in this TechNet article.

 

Answer:

Configure Outlook manually:

If DeploymentPro fails to configure Outlook 2013 or below automatically, the DeploymentPro wizard will display the information necessary to configure Outlook manually.

 

If all of the fields are filled in on the DeploymentPro wizard, skip to the section "Manually configure Outlook using server settings" below.

If only the username and password fields are filled in, start with the next section, "Create a new Outlook profile to connect to Office 365 using Autodiscover."

Create a new Outlook profile to connect to Office 365 automatically using Autodiscover:

  1. From the Start ​Menu, open Control Panel.
  2. Click on Mail.
  3. Click on Show Profiles.
  4. Click on Add, and enter a profile name.

  5. Click on OK.
  6. Enter the Username and Password from the DeploymentPro window.
  7. Click on Next.
  8. Click on Finish.

If Outlook fails to establish a connection, proceed to the next section.

Create a new profile to connect to Office 365 manually.

If the DeploymentPro wizard displays a server name, proceed to Step 2. If there is no server name displayed, follow these instructions in Step 1 to find the server information.

Step 1. If Autodiscover is enabled:

First, locate the server information to plug into the new Outlook profile.

  1. Go to https://www.testexchangeconnectivity.com
  2. Go to the Office 365 tab.
  3. Checkmark Outlook Autodiscover.
  4. Click on Next.
  5. Input your information.
  6. Click on Perform Test.
  7. On the result page, click on Expand All.​
  8. Look for the first Server tag.

It will contain a value like 686c9881-008b-49f5-83ab-ef158c37c421@domain.com. This is the hostname that will be used later.

If Autodiscover is not enabled:

Open PowerShell and enter the following commands:

Set-ExecutionPolicy Unrestricted

$LiveCred = Get-Credential (use your ADMIN credentials) from the DeploymentPro wizard.

Note: Use your admin credentials from the DeploymentPro wizard

$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection

Import-PSSession $Session

Get-Mailbox -Identity user_name | select ExchangeGUID

The value displayed will be the hostname that will be used later.

Step 2. Manually create a new Outlook profile using server information.

  1. Open the Start Menu and click on Control Panel.
  2. Click Mail.
  3. Click on Show Profiles.
  4. Click on Add and enter a profile name.

  5. Click on OK.
  6. Click on Manual setup or additional server type, and click on Next.
  7. Click on Microsoft Exchange Server or Compatible Service, and click on Next.
  8. In the Server text box, type the host address noted in Step 1 or that was gathered from the DeploymentPro Wizard.
    Note: This name should be a series of numbers and characters followed by your domain. (For example, use 72bd61d3-5d6e-4ddf-a5a7-bf0615c34da9@example.com.)
  9. Enter your email address in the User Name field from the DeploymentPro Wizard.
  10. Make sure that the Use Cached Exchange Mode option is selected.
  11. Click on More Settings.
  12. If prompted with an error that the action cannot be completed, click on OK.
  13. Click on the Security tab and switch the logon network security to Anonymous Authentication.
  14. Click on the Connection tab.
  15. Select Connect to Microsoft Exchange using HTTP.
  16. Click Exchange Proxy Settings.
  17. Enter the proxy URL: outlook.office365.com.
  18. Make sure that the Only connect to proxy servers that have this principal name in their certificate check box is selected, and then type msstd:outlook.com
  19. Click to select the on fast networks, connect using HTTP first, then connect using TCP/IP check box, and select the on slow networks, connect using HTTP first, then connect using TCP/IP check box.
  20. In the Proxy authentication settings, click on Basic Authentication.
  21. Click on OK twice.
  22. Click on Check Names.
  23. After the server name and user name are displayed with an underline, click on Next.
  24. Click on Finish.
  25. Return to the profiles screen and click on the radio button next to Always use this profile, and select the new profile from the drop-down list.
  26. Click on OK.

Finally, restart Outlook to begin sending and receiving email from Office 365.