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How do I configure the frequency of Device Management Agent updates?

Last Update: 12/29/2016 8:58 AM

​How do I configure the frequency of Device Management Agent updates?

Answer:

By default, the BitTitan Device Management Agent (DMA) transmits heartbeat updates every hour and log updates every four hours. The latest updates are displayed in the Device Management Overview.

To change the frequency of DMA updates:

  1. On the navigation sidebar, click on All Customers.
  2. Click on the customer name for which you wish to view Device Management.
  3. On the horizontal menu bar, click on Computers.
  4. Click on Launch Device Management.
  5. Click on Device Management Agent Settings from the top.
  6. In the Heartbeat updates field, enter the frequency of updates between 1 and 12 hours.
  7. In the Log upload updates field, enter the frequency of updates between 1 and 12 hours.
  8. Click on Save.