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How do I access the HealthCheck for Office 365 overview?

Last Update: 7/18/2016 4:40 PM

​How do I access the HealthCheck for Office 365 overview?

Answer:

The HealthCheck for Office 365 overview can be accessed through each customer’s Device Management overview in MSPComplete. To learn more about HealthCheck for Office 365, read the What is HealthCheck for Office 365? article.

Note: You must install the Device Management Agent (DMA) on customer computers for the HealthCheck for Office 365 assessment to run. Read the What is Device Management? article to learn more about Device Management and DMA.

Follow these steps to access the HealthCheck for Office 365 overview for an individual customer:

  1. On the navigation sidebar, click on All Customers.
  2. Click on the customer name for which you wish to view Device Management.
  3. On the horizontal menu bar, click on Computers.

    hc4o3651.png
  4. Click on Launch Device Management.

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  5. On the navigation sidebar, click on HealthCheck for Office 365.

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    The customer’s computers are listed in the HealthCheck for Office 365 overview page and a compatible (checkicon.png) or incompatible (xicon.png) icon is shown for each of the following categories:

    hc4o3654.png

    Computer Name

    Identifies the customer’s computer running DMA.

    Compatible with Office 365 Clients

    Identifies if the computer’s installed versions of the Office clients (Word, Excel, PowerPoint, etc.) are compatible with Office 365. Compatible Office clients include the latest version of Office and Office 2013.

    Compatible with Office 365 Web Apps

    Identifies if the computer’s installed browsers are compatible with Office 365. Compatible browsers include Internet Explorer (versions 10 and 11) and all the latest versions of Chrome, Firefox, and Safari.

    Compatible with Office ProPlus

    Identifies if the computer’s specifications (operating system, CPU, memory, free disk space, etc.) are equal to or greater than the minimum system requirements for Office ProPlus.

  6. To view a more detailed report of a computer’s compatibility with Office 365, click on the pie chart icon (pie.png).

    The computer’s specifications are listed in the computer overview page, and “Compatible” or "Incompatible” is shown for each of the following specifications:

    hc4o3655.png

    Operating system versionNetwork bandwidth
    Free disk spaceWeb browser version
    CPUOffice client versions
    Memory 

    IMPORTANT: If the customer’s computers are labeled as Incompatible in any of the categories indicated above, advise the customer to upgrade their computers (operating system, CPU, memory, free disk space, etc.) before migrating to Office 365. The compatible clients, browsers, and system requirements for Office 365 and Office ProPlus are listed in the System Requirements for Office page.