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Gateways

Last Update: 4/4/2017 1:21 PM

​​On the Gateways page, you can add new Device Management Agent (DMA) gateways and view existing gateways for a customer. DMA gateway collects information about the computer on which it is installed, and performs a discovery scan of the customer’s Active Directory for resources like servers, computers, users, and groups.

Sections in this article:

 

View customer gateways​​​

DMA gateways are displayed and managed in the customer’s Gateways page.

Complete these steps to view gateways for a customer:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view gateways.
  3. Click the Gateways tab.

gateways01.png 

This information is displayed for each gateway:

gateways02.png 

 

Details

Description

1

Gateway Name

The name of the resource.

2

Computer Name

The name of the computer on which the gateway is installed.

3

Heartbeat

The length of time that has elapsed since the computer last transmitted information to MSPComplete.

4

Added

The date the gateway was added.

These actions can be performed on the Gateways page:

Action

Description

Add Gateway

Click Add resource to add a new resource to the customer.

For more information: Read the Add gateways​ topic. 

View Gateway Details

Click a resource name to view detailed information for that resource.

For more information: Read the View gateway details ​topic. 

Edit Gateway Details

Click the ellipsis next to a gateway, and then click Edit to edit the gateway details.

For more information: Read the Edit gateway details​ topic. 

Delete Gateway

Click the ellipsis next to a gateway, and then click Delete to delete the gateway.

For more information: Read the Delete gateways ​topic. 

 

Add gatewa​​ys

Gateways added on the customer’s Gateways Page in MSPComplete. First, you define a few parameters for the gateway, then you download the gateway and install it on a server machine in your customer’s corporate network.

Complete these steps to add gateways:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Gateways tab.
  4. Click Add Gateway.
  5. Enter a name for the gateway into the Gateway Human-Friendly Name field.
  6. Click Next.
  7. Click Download DMA.
  8. You must install the gateway on a server machine in your customer’s corporate network, and under a user who has administrative access to the company’s Active Directory.

 

View gateway de​​tails

You can view gateway details, such as details of the computer the gateway is installed on, and the associated resources, on the Gateways page.

Complete these steps to view gateway details:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Gateways tab.
  4. Click the ellipsis next to a gateway and select View.

 

Edit gateway deta​ils

You can edit gateway details any time after the gateway has been added and deployed.

Complete these steps to edit gateway details:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Gateways tab.
  4. Click the ellipsis next to a gateway and select Edit.
  5. Enter a name for the gateway into the Gateway Human-Friendly Name field.
  6. Click Save.

 

Del​ete gateways

You can delete gateways when they’re no longer needed. When you delete a gateway, MSPComplete sends a signal to uninstall the gateway from the customer’s network, so you don’t have to do it manually. The resources associated with the gateway are not deleted.

Complete these steps to delete gateways:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Gateways tab.
  4. Click the ellipsis next to a gateway and select Delete.
  5.  Click Delete the resource when prompted to confirm the action.

 

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