If you encounter failures when attempting to install the Agent, troubleshoot using the following steps:
Open Command Prompt with adminstrator priveleges and set the prompt (using the cd command) to the directory in which you placed the two files you downloaded.
AgentUtility.exe /cAgentUtility.exe /u
To run the Agent installer with logging enabled, execute the following command. Where the command segment indicates YOUR_KEY, enter the customer key for your account that was provided on download.
msiexec /i CloudamizeAgent.msi customerkey=YOUR_KEY /qn /l*vx msi_log.txt
msiexec /i CloudamizeAgent.msi customerkey=YOUR_KEY /l*vx msi_log.txt
msi_log.txtlog_backup.txtThese log files are saved to the Clouldamize program file:32-bit machine: C:\Program Files\Cloudamize\log_backup.txt64-bit machine: C:\Program Files (x86)\Cloudamize\log_backup.txt
These log files are saved to the Clouldamize program file:
Important: You should send these log files along with a description of your problem when you file your support ticket with BitTitan. For information about filing a support ticket with BitTitan, see How do I get support for your
You must execute both of the commands AgentUtility.exe /c and AgentUtility.exe /u if you should need to repeat the installation. Stopping the processing by using the Windows Task Manager will likely cause a failed installation, as the installation processes must be stopped in a specific order.
In cases where the command AgentUtility.exe /i indicates that the Agent was successfully installed, you should still check the Cloudamize web interface to confirm that the Agent is communicating with the Cloudamize servers.