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View, add, and edit customer computers

Last Update: 6/23/2017 4:39 PM

​​​​​​​​On the Computers Page, you can view your customer’s computer information collected by the Device Management Agent (DMA) clients and gateways.

Sections in this article:​

 

View ​customer​ computers

Your customer’s computer information is displayed on the customer’s Computers page.

Complete these steps to view your customer’s computers:

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Computers tab.

computers01.png 

This information is displayed for each computer:

computers02.png​​

 

Details

Description

1

Computer Name

The name of the computer.

2

Heartbeat

The length of time that has elapsed since the computer last transmitted information to MSPComplete.

For more information: Read the Edit the Device Management Agent settings​ topic.

3

Computer Status

The status of DMA on the computer.

  • A failed icon ( Ò ) or unknown icon ( ? ) is displayed for computers that have not transmitted information for some time.
  • A success icon (a) is displayed for computers that are actively transmitting information.
  • A status of uninstalling is displayed for computers that are in the process of uninstalling DMA.
  • A status of uninstalled is displayed for computers that no longer have DMA installed.

You can perform these actions on the Computers Page:

Action

Description

View Computer Details

Click a computer name to view detailed information for that computer.

For more information: Read the View computer details​ topic.

Uninstall the Device Management Agent

Add a check mark next to a computer, and then click Uninstall the Device Management Agent to uninstall the agent from the selected computer.

For more information: Read the Uninstall the Device Management Agent from customer computers​ topic.

Sort

Click Sort, and then click Computer Name to sort the list of computers in descending or ascending alphabetical order.

Search

Enter a keyword into the search box and press enter to find computers with a specific keyword.

 

View com​​puter details

After DMA is installed and running, it transmits the device or resource information back to MSPComplete. Information like the computer’s operating system, processor, memory, and disk space is displayed in the computer details pane.

Complete these steps to view details for a computer.

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to view computers.
  3. Click the Computers tab.
  4. Click a computer name to view detailed information for that computer, such as the operating
  5. The details listed below are displayed for each computer:
    • Computer name
    • Operating system
    • Processor
    • Memory
    • Disk space
    • CPU
    • Users
    • Alerts

 

Uninstall ​​the Device Management Agent from customer computers

The option to uninstall DMA from customer computers can be started from the Computer Page.

Complete these steps to uninstall the Device Management Agent (DMA) from customer computers.

  1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
  2. Click the name of a customer for which you want to uninstall DMA.
  3. Click the Computers tab.
  4. Click a computer name to view detailed information for that computer.
  5. Add a check mark next to a computer, and then click Uninstall the Device Management Agent to uninstall the agent from the selected computer.

    Note: DMA is uninstalled from the computer the next time a heartbeat is transmitted. The computer’s status is updated to uninstalled after the process is complete.

 

​​

Manually uninstall th​​e Device Management Agent from customer computers

DMA may fail to uninstall using the process outline above for various reasons. You have to manually uninstall DMA if the agent continues to run on a computer after requesting uninstall from the customer's computer Page.

Complete these steps to manually uninstall DMA from customer computers:

  1. Download the DMA installer from MSPComplete by following the instructions in the How do I deploy the Device Management Agent with a Group Policy Object? article.
  2. Open Command Prompt as an Administrator.
  3. Navigate to the directory containing the executable that you downloaded in Step 1.
  4. Type the full executable file name appending -uninstall as shown below and press Enter.



    Note: This ends all DMA processes, removes the service and scheduled tasks, and deletes associated files except for a few minor setup logs that shouldn't cause issues by being left behind.