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Bootstrap Network Errors

Last Update: 7/21/2017 11:28 AM
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Notice: This Knowledge Base article pertains specifically to the DeploymentPro (legacy) product, and not to the DeploymentPro product that is part of MSPComplete or DeploymentPro for UserActivation.​

When running the Bootstrap.exe, it is possible for DeploymentPro ​to run into network errors. These errors will look like this:

[ERROR] 2014-12-22 15:48:50.339 - Failed to send HTTP request for URL (12031)


If you see an error like this, copy down the number in parentheses, and read the following Microsoft Knowledge Base support article to determine the exact cause of the error:

Additionally, here are some more common/general error codes from experience:

12002              ERROR_INTERNET_TIMEOUT


If these errors occur, check your internet connection and, if possible, try to connect to a different connection (i.e., Wireless vs LAN) and run the Bootstrap.exe again.

You can also try adding to your list of trusted sites in Internet Explorer.

If running through a proxy, you may need to white-list the domain name to enable DeploymentPro to connect to our servers.

If you receive Error 12040 (Failed to send HTTP request) locate the registry keys under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings and check if WarnonZoneCrossing​ is enabled.  This key will need to be disabled during the installation process to allow the agent to install successfully.