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Bootstrap Network Errors

Last Update: 10/17/2016 8:59 AM

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Notice: This Knowledge Base article pertains specifically to the DeploymentPro (legacy) product, and not to the DeploymentPro product that is part of MSPComplete or DeploymentPro for UserActivation.​

When running the Bootstrap.exe, it is possible for DeploymentPro ​to run into network errors. These errors will look like this:

[ERROR] 2014-12-22 15:48:50.339 - Failed to send HTTP request for URL https://office365.useractivation.com/Handlers/DesktopDeploymentHandler.ashx?a=Filesx86v3 (12031)

 

If you see an error like this, copy down the number in parentheses, and read the following Microsoft Knowledge Base support article to determine the exact cause of the error: http://support.microsoft.com/kb/193625

Additionally, here are some more common/general error codes from experience:

12002              ERROR_INTERNET_TIMEOUT
12007              ERROR_INTERNET_NAME_NOT_RESOLVED
12029              ERROR_INTERNET_CANNOT_CONNECT
12030              ERROR_INTERNET_CONNECTION_ABORTED

12152       ERROR_HTTP_INVALID_SERVER_RESPONSE
 

If these errors occur, check your internet connection and, if possible, try to connect to a different connection (i.e., Wireless vs LAN) and run the Bootstrap.exe again.

You can also try adding https://office365.useractivation.com to your list of trusted sites in Internet Explorer.

If running through a proxy, you may need to white-list the domain name https://office365.useractivation.com to enable DeploymentPro to connect to our servers.

If you receive Error 12040 (Failed to send HTTP request) locate the registry keys under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings and check if WarnonZoneCrossing​ is enabled.  This key will need to be disabled during the installation process to allow the agent to install successfully.