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Agent installation fails on Windows Server 2003

Last Update: 9/7/2016 3:09 PM

 Agent installation fails on Windows Server 2003

 

If you are installing the Windows Agent on Windows Server 2003 (32-bit/x86), which does not already have Service Pack 2 installed, the installation will fail.

To troubleshoot this issue, first confirm that servers running Windows Server 2003 have Service Pack 2 installed. To confirm this, do the following:

  1. Open the Windows Control Panel.
  2. Select System.
  3. On the System Properties dialog box, select the General tab.

5524_ServicePack.png
 

If Service Pack 2 is installed, you will see this on the General tab, as shown in the screen shot. If not installed, you will not see "Service Pack 2" displayed.


 

Resolution:

 

Download and install Windows Server 2003 Service Pack 2 (32-bit/x86), which you will find here: https://www.microsoft.com/en-us/download/details.aspx?id=41.

Then, retry the Windows Agent installation.